ATG offeres Web based support for customers with under a Service Level Aggreements and new customers who have purchased incident support. ATG uses HIPAA compliant remote control software with the highest level of security. The client will be contacted within 2 business hours after a case is opened. The client will be asked to navigate our website www.astratg.com. There, the client will be asked to navigate to and accept the Terms of Use Agreement and select one of two forms of support. Quick Support is a onetime use option and requires user interaction with a ATG tech. Host Support is a downloadable software that is installed on the computer requiring user interaction. User interaction will be required to deliver the randomized access code to a ATG tech. The significant difference is that Host Support can be used again at a later date without having to navigate ATG's website. The user only needs to initiate a case and give the access IS to a ATG tech.

ATG now offers Home User support at this time. If you are a home user in need of technical assistance, please navigate to our Pay Now page and purchase an indident package. Then navigate to our Contacts page and complete the form. Give us as many details as possible. Attach any screen shots of error messages that will help.

A. ATG offers service agreements tailored to your business needs. If you are interested in purchasing a service agreement, please navigate to our Contacts page and complete the form. We will get back to you within one business day to discuss your needs and see if ATG is a right fit for you.

ATG currently has client's in many different industries. Some of these industries are Maritime Shipping, Residential Title Companies, Legal Staffing, Wood Products Manufacturing, medical and Legal.

ATG offers on-site support for out of state client's using qualified technicians. Should we not have a technican available in your area, we will be happy to travel to your destination. For more information on our on site service, please navigate to our Contacts page and complete the form.Please give as many details of your needs as possible. We will be happy to deliver a quote once a scope of work is clearly defined.

Per incident support and packages are available on our Pay Now page. Please take a look at our offerings and decide which is right for you. You will be contacted within 2 business hours. Don't forget to leave us your best contact information by using our Contacts page.

Block time is only offered under a Service Level Agreement. If you are looking for a single support incident of a package of incident at a discounted rate, please see our Pay Now page.

ATG accepts all forms of payments. ATG uses Pay Pal, which can be located on our Pay Now page. Any material purchases (hardware, software or licensing) must be paid for in advance of any order.

ATG sales many different networking products. If you do not see what you are looking for, contact us using our Contacts page. We will be happy to prepare a quote for you.

ATG offers Network Cabling services within the state of Texas. However, we use only qualified cabling contractors for out of state projects.