|Q. Does ATG offer Web Support?
|Q. Does ATG offer Home User support?
ATG now offers Home User support at this time. If you are a home user in need of technical assistance, please navigate to our Pay Now page and purchase an indident package. Then navigate to our Contacts page and complete the form. Give us as many details as possible. Attach any screen shots of error messages that will help.
|Q. Does ATG offer Service Level Agreements to out of state customers?
A. ATG offers service agreements tailored to your business needs. If you are interested in purchasing a service agreement, please navigate to our Contacts page and complete the form. We will get back to you within one business day to discuss your needs and see if ATG is a right fit for you.
|Q. What is the make up of ATG's client base?
ATG currently has client's in many different industries. Some of these industries are Maritime Shipping, Residential Title Companies, Legal Staffing, Wood Products Manufacturing, medical and Legal.
|Q. Does ATG offer on-site service to out of state customer?
ATG offers on-site support for out of state client's using qualified technicians. Should we not have a technican available in your area, we will be happy to travel to your destination. For more information on our on site service, please navigate to our Contacts page and complete the form.Please give as many details of your needs as possible. We will be happy to deliver a quote once a scope of work is clearly defined.
|Q. Is a per incident rate available?
Per incident support and packages are available on our Pay Now page. Please take a look at our offerings and decide which is right for you. You will be contacted within 2 business hours. Don't forget to leave us your best contact information by using our Contacts page.
|Q. Can block time be purchased?
Block time is only offered under a Service Level Agreement. If you are looking for a single support incident of a package of incident at a discounted rate, please see our Pay Now page.
|Q. What methods of payment does ATG accept?
ATG accepts all forms of payments. ATG uses Pay Pal, which can be located on our Pay Now page. Any material purchases (hardware, software or licensing) must be paid for in advance of any order.
|Q. Does ATG sale products not listed on the Web site?
ATG sales many different networking products. If you do not see what you are looking for, contact us using our Contacts page. We will be happy to prepare a quote for you.
| Q. Does ATG offer cabling services?
ATG offers Network Cabling services within the state of Texas. However, we use only qualified cabling contractors for out of state projects.